Terms & Conditions

Welcome to rawcrystalsshop.com. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our site, you agree to be bound by these terms. Please read them carefully before placing any order.

1. General

rawcrystalsshop.com offers a curated collection of handcrafted raw crystal jewelry and gemstone accessories. All products featured on our website are made from natural gemstones and crystals, including but not limited to quartz, amethyst, rose quartz, citrine, moonstone, labradorite, tourmaline, turquoise, tiger’s eye, hematite, and lava stone. Each piece is unique due to the organic nature of the materials used, and variations in color, shape, and size are inherent characteristics of natural stones.

2. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or purchase our products. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of the revised terms.

3. Product Information

We strive to display our products as accurately as possible. However, due to the handmade nature of our jewelry and the inherent variations in natural gemstones, the actual product you receive may differ slightly from the images shown on our website. Color variations, unique patterning, and natural inclusions are not defects but are part of the beauty and authenticity of raw crystals. We do not guarantee that your monitor’s display of any color will be accurate.

All product descriptions, specifications, and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payment

When you place an order through rawcrystalsshop.com, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason. In the event that we are unable to fulfill your order, we will notify you accordingly.

All payments must be completed through our designated payment processing systems. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method.

5. Shipping and Delivery

We ship our products to various locations. Shipping times and methods may vary depending on your location and the shipping option selected at checkout. We are not responsible for delays caused by customs clearance, carrier issues, or other circumstances beyond our control.

Once your order has been dispatched, you will receive a confirmation with tracking information where available. It is your responsibility to provide accurate shipping information at the time of order. We are not liable for orders that are lost or delayed due to incorrect or incomplete shipping addresses provided by you.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return or exchange in accordance with our return policy. Return requests must be submitted within the designated return window from the date of delivery.

To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. We reserve the right to refuse returns that do not meet these criteria. Please note that due to the unique nature of raw crystal products, minor variations in appearance do not qualify as defects and are not grounds for return.

Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

7. Product Care and Disclaimer

Our raw crystal jewelry is handcrafted from natural materials and should be handled with care. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, or prolonged sunlight. Clean your pieces gently with a soft cloth.

While many of our crystals are traditionally associated with metaphysical properties and healing energies, these claims are for informational and inspirational purposes only. We make no guarantees or warranties regarding the therapeutic or healing effects of our products. Our jewelry is intended for personal adornment and enjoyment, not as a substitute for professional medical advice or treatment.

8. Intellectual Property

All content on rawcrystalsshop.com, including but not limited to text, images, graphics, logos, and product designs, is the intellectual property of rawcrystalsshop.com and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from our site without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, rawcrystalsshop.com and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability to you for any claim arising from these Terms & Conditions or your purchase of our products shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold rawcrystalsshop.com harmless from any claims, losses, damages, liabilities, or expenses arising out of your use of our website, your violation of these Terms & Conditions, or your infringement of any rights of third parties.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which rawcrystalsshop.com operates, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website shall be resolved exclusively in the competent courts of that jurisdiction.

12. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent.

13. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and rawcrystalsshop.com regarding your use of our website and your purchase of our products. They supersede all prior agreements, understandings, or representations, whether written or oral.

14. Contact

If you have any questions or concerns regarding these Terms & Conditions, please feel free to reach out to us through the contact methods provided on our website. We are here to assist you.

Thank you for choosing rawcrystalsshop.com. We appreciate your trust in our handcrafted raw crystal jewelry and look forward to serving you.