FAQ
Welcome to rawcrystalsshop.com! We are delighted to offer a thoughtfully curated collection of handcrafted raw crystal jewelry and gemstone accessories. Below, you will find answers to the most common questions our customers ask. If you have a question that is not covered here, please feel free to reach out through our website—we are always happy to help.
1. What kinds of products do you offer?
We specialize in raw crystal jewelry and accessories that celebrate the natural beauty of unpolished gemstones. Our collection includes raw crystal necklaces, bracelets, earrings, rings, keychains, and even crystal crowns and hair accessories. Each piece is handcrafted using natural stones such as quartz, amethyst, citrine, rose quartz, labradorite, moonstone, turquoise, tiger’s eye, hematite, lava stone, amazonite, tourmaline, and more. We also offer electroformed pieces that combine raw crystals with recycled copper, creating truly one-of-a-kind designs.
2. Are your crystals genuine and ethically sourced?
Yes. We are committed to using only genuine, natural gemstones and crystals in all of our creations. Our stones are sustainably and ethically sourced, and we take great care to ensure that every piece reflects the integrity and beauty of the earth from which it came. We believe in responsible sourcing and are proud to offer products that you can feel good about wearing.
3. What does “raw crystal” mean?
“Raw crystal” refers to stones that are used in their natural, unpolished state—just as they are found in nature. Unlike tumbled or faceted stones, raw crystals retain their original texture, shape, and energetic properties. This means that every piece of jewelry you receive will have its own unique character, with slight variations in size, shape, and color that make it truly one of a kind.
4. Do your crystals have metaphysical properties?
Many of our customers are drawn to crystals for their beauty as well as their believed metaphysical properties. While we do not make medical claims, we celebrate the rich traditions and beliefs associated with different stones. For example, diamonds are thought to enhance clarity and stimulate creativity, while amethyst, rose quartz, and citrine are among the stones most commonly appreciated for their uplifting and balancing qualities. Ultimately, we invite you to explore our collection and connect with the stones that resonate most with you.
5. How should I care for my raw crystal jewelry?
Raw crystal jewelry is as delicate as it is beautiful. To keep your pieces looking their best, we recommend the following care practices:
- Avoid prolonged exposure to water, moisture, or harsh chemicals (including perfumes, lotions, and cleaning products), as these can affect both the stones and the metal settings.
- Store your jewelry separately in a soft pouch or a lined jewelry box to prevent scratching or damage.
- Clean gently with a soft, dry cloth. For deeper cleaning, consult a professional jeweler who has experience with raw stones and electroformed metals.
- Handle with care—raw crystals can be more fragile than polished stones, so avoid dropping or knocking them against hard surfaces.
6. Do you offer custom orders or sizing options?
Yes! We understand that jewelry is a personal expression, and we are happy to accommodate custom requests where possible. For rings, we offer a range of sizes, and if your size is not listed, you may select a custom option and indicate your preferred size at checkout. For other types of jewelry, please contact us through our website to discuss your specific needs. We will do our best to create something special just for you.
7. What is electroforming, and why do you use it?
Electroforming is a fascinating process in which a layer of metal—in our case, recycled copper—is built up around a raw crystal or gemstone using an electric current. This technique allows us to create secure, artistic settings that embrace the natural shape of each stone without the need for extensive cutting or drilling. The result is a piece of jewelry that feels organic, handcrafted, and truly connected to the earth. We love using recycled copper not only for its beauty but also for its sustainability.
8. Will my piece look exactly like the photos?
Each piece of raw crystal jewelry is handcrafted from natural stones, which means that no two pieces are exactly alike. While we do our best to provide accurate product photography, you should expect slight variations in the size, shape, color, and texture of each stone. These natural variations are not flaws—they are part of what makes raw crystal jewelry so special and personal. Your piece will be uniquely yours.
9. How do I know which crystal is right for me?
Choosing a crystal is a personal journey. Some customers are drawn to a particular stone by its color or appearance, while others are guided by the properties or energies traditionally associated with different gemstones. We encourage you to browse our collections, read the descriptions for each piece, and trust your intuition. Whether you are looking for a statement necklace, a subtle bracelet, or a meaningful gift, there is a crystal waiting for you.
10. Do you offer gift wrapping or special packaging?
Yes, we are happy to prepare your purchase as a gift. All of our jewelry is carefully packaged with attention to detail, making it ready for gifting. If you have specific packaging requests, please let us know when you place your order, and we will do our best to accommodate them.
11. What is your return or exchange policy?
We want you to love your raw crystal jewelry. If for any reason you are not completely satisfied with your purchase, please contact us through our website. We handle returns and exchanges on a case-by-case basis and are committed to finding a resolution that works for you. Because each piece is handmade and features natural stones, we kindly ask that you review product descriptions and images carefully before purchasing.
12. How do I know my jewelry is secure during shipping?
We take great care in packaging every order to ensure that your jewelry arrives safely. Each piece is wrapped securely and shipped in protective packaging. If you have any concerns about your shipment, please don’t hesitate to reach out to us—we are here to help.
13. Can I wear my raw crystal jewelry every day?
While raw crystal jewelry is durable enough for regular wear, we recommend treating it with the same care you would give any fine accessory. For everyday wear, consider rotating your pieces to minimize wear and tear. We also suggest removing your jewelry before activities such as exercise, swimming, or heavy physical work to protect both the stones and the metal settings.
14. Do you sell wholesale or in bulk?
We occasionally accommodate wholesale or bulk inquiries. If you are interested in purchasing multiple pieces for an event, retail, or other purposes, please contact us through our website to discuss your needs. We would be happy to explore what we can offer.
15. How can I stay updated on new arrivals and collections?
The best way to stay informed about our latest creations is to visit our website regularly. We frequently update our collections with new designs and stones, so there is always something fresh to discover. You can also follow us online to see what we are working on next.
Thank you for visiting rawcrystalsshop.com. We are honored to share our love of raw crystals and handcrafted jewelry with you. Every piece we create is made with care, passion, and respect for the natural world. We hope you find something that speaks to your heart—and we look forward to being part of your crystal journey.